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Our client require an COORDINATOR QUALITY CUSTOMER 普通话 (M/F).
- In charge of quality follow up of SGD SA sales in Asia.
- Management and Analysis of Customer complaints.
- Must be able to understand technical aspects of glass making and of the business of our clients.
- To update clients regularly on developments and news communicated by the technical and quality de-partments of the plant and make appropriate suggestions.
- Handle customer complaint.
- Provide technical support to sales and NPI in new product development and after sales.
- Review and negotiate with client about product specification.
- Transfer the specification into internal guideline or specification according to client specification.
- Support root cause analysis and corrective action according to customer complaint.
- Follow up the performance of corrective action plan.
- Review the effectiveness of action plan and follow up continuous improvement.
- Responsible for Customer Relationship – ensuring that the customer is satisfied with the product perfor-mance.
- Manages SGD Asia Pacific Quality customer service related quality issues.
- Fluent English, Have basic Chinese capability is a plus.
- At least 2 years related working experience in manufacture industry.
- Have background in sales and capacity to understand technical aspects of glass manufacturing is pre-ferred.
- Maintain a professional appearance and providing a positive company image to internal and external contacts.
- Computer literate (knowledge of Microsoft office/ Outlook)